Tracy Smith is the Associate Director and an email marketing expert at Ascend Marketing. She brings over twenty years of expertise from her tenure at Fortune 100 technology companies. Throughout her career, she has led successful teams in marketing strategy, product development, marcomm, and campaign management. Tracy’s experience encompasses marketing for telecom, data centers, cloud, and SaaS offerings. She excels at making technology accessible to customers.
Her achievements have been recognized with industry awards such as the ANA Email Marketer of the Year and the Hermes Platinum Award for Global Campaign Strategy. Tracy advocates for an exceptional customer experience as the foundation of a company’s success. She feels privileged to sit on the ANA Email Experience Council Advisory Board for a second term in 2025.
Outside of her professional pursuits, Tracy is an enthusiastic traveler with a passion for museums, historical tours, and exploring local cuisines. She also enjoys adventure activities like riding rollercoasters and freediving.
Stephen Stouffer is a seasoned SaaS executive and marketing operations expert with over a decade of experience working with platforms like Pardot, Hubspot, and Marketo.
As the Director of Automation Solutions at Tray.ai, Stephen seamlessly integrates AI, iPaaS, and marketing/sales automation to optimize operations such as lead intake and quote-to-cash. His innovative approach to streamlining processes and architecting efficient SaaS systems has established him as a thought leader in marketing operations and AI. With extensive experience, Stephen is always ready to share insights on topics related to email marketing and MarTech while mentoring the next generation of marketers.
When he’s not navigating the ever-evolving marketing technology landscape, Stephen indulges in his love for coffee, often brewing his best ideas during a quiet moment with his favorite roast. Whether solving complex challenges or exploring the intersection of technology and creativity, Stephen combines technical expertise with a passion for innovation to deliver meaningful results.